It's so nice to deal with a huge company that actually has good customer service. For some reason I got charged San Francisco County tax for this month's mobile bill even though I had changed my address to Berkeley. I called Verizon, and after one minute on hold I talked to a person who understood my problem, figured out what was wrong, fixed it, and credited me back the wrong taxes, all the while apologising profusely for the inconvenience.

So if any readers of this blog are in the market for a mobile phone, I highly recommend Verizon. Plus, that way I can call you for free during peak hours!